Tag Archives: travel law

„No special law to help deal with unfair travel contracts” (Indie)

Na stronie internetowej Hindustan Times ukazał się ciekawy artykuł, w którym wskazuje się na słabą ochronę w Indiach konsumenta usług turystycznych: No special law to help deal with unfair travel contracts. Jak dobry wzór podaje się unijną dyrektywę 90/314, wskazując, że:

(…) only those countries, which understand the importance of a good holiday, have rules defining the rights of travellers and obligations of tour operators.

Warto o tych słowach pamiętać w dyskusji na temat reformy prawa turystycznego.

Piotr Cybula

Public consultation on the possible revision of Regulation (EC) No 261/2004 on air passenger rights

Public consultation on a possible revision of Regulation (EC) 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation and long delay of flights, and complementary measures to amend Regulation (EC) 889/2002.

Consultation period: 19/12/2011 – 11/03/2012

See more: Public consultations

IFTTA: new reference for ECJ preliminary ruling regarding rail passenger rights (Austria)

On Sep. 8, 2011 the Austrian Adminstrative Court (VwGH) has filed a reference for preliminary ruling of the Court of the European Union with regard to Reg. (EC) 1371/2007 on Rail Passengers’ Rights and Obligations. The referring court wants to know whether

  • Article 30 para 1 is to be interpreted as meaning that the National Enforcement Body is entitled to dictate to railway undertakings certain terms of compensation even though national law only allows to declare terms ineffective if they do not comply with Article 17; and
  • Article 17 is to be interpreted as meaning that a railway undertaking may exclude compensation in cases of force majeure.

The Austrian National Enforcement Body had regarded the terms used by the Austrian Railway Company (ÖBB) as not being in line with Article 17 of the Regulation and therefore required the ÖBB to make particular amendments with regard to these terms. Upon complaint by ÖBB, the Adminstrative Court has filed the eference for preliminary ruling.

Full text of the VwGH motion 2011/03/0077 of Sept. 8, 2011 (EU 2011/0009) available in German here>>.

Source: IFTTA, by Michael Wukoschitz

EC: „Better Airports” Package Launched

Brussels, 1 December 2011 – The European Commission today announced a comprehensive package of measures to help increase the capacity of Europe’s airports, reduce delays and improve the quality of services offered to passengers. The measures address the quality of services passengers and airlines receive on the ground before they take off and after they land (for example, baggage handling, check-in, refuelling), the transparency of decisions on airport noise, as well as the efficiency of the complex network of take-off and landing slots that make up every journey.

Vice President Siim Kallas, European Commissioner responsible for Transport said: ‚Europe’s airports are facing a capacity crunch. If business and the travelling public are to take best advantage of the air network, we have to act now. 70% of all delays to flights are already caused by problems on the ground not in the air. On present trends, nineteen key European airports will be full to bursting by 2030. The resulting congestion could mean delays for half of all flights across the network. The status quo is not an option for airports in Europe. Faced with intense global competition, if we do not change the way we do business, we may not be doing business at all.”

The package consists of a policy summary document and three legislative measures, on slots, ground-handling and noise.

On slots

The Commission proposals introduce market based mechanisms for the trading of slots between airlines in a transparent way, as well as measures to ensure that existing capacity is used by airlines – by raising the threshold on the „use it or lose it rule” from 80%-85%.

The proposed measures on slots would allow the system to handle 24 million more passengers a year by 2025. They will be worth €5 billion to the European economy and create up to 62,000 jobs over the period 2012-2025

Five European airports are currently operating at capacity: Düsseldorf, Frankfurt, London Gatwick, London Heathrow, Milan Linate. On current trends this could increase to nineteen key airports by 2030, including for example Paris CDG – with very significant consequences for delays and congestion.

On ground-handling

The Commission is putting forward proposals to improve the quality and efficiency of ground handling services at airports.

Measures will include: increasing, for key ground-handling services that are still currently restricted – baggage handling, ramp handling, refuelling and oil, freight and mail services – the minimum choice of ground-handlers available to airlines at large airports from two to three. At the same time, there are new proposals to allow Member States to go further in protecting workers rights so staff can transfer under existing conditions when a contract goes to a new provider. This is essential to provide the stable employment conditions necessary to maintain a high quality workforce in what is a labour intensive sector.

The proposals strengthen the role of airports as the „ground co-ordinator” with overall responsibility for the coordination of ground-handling services at an airport. They provide airports with a set of new tools to do this, for example, to require minimum quality standards to be respected by all ground-handlers at their airport. These measures will strengthen also the resilience of airports facing major disruptions.

On noise

The Commission proposals increase the transparency in the process of setting noise-related restrictions at airports, including an oversight role for the Commission. This is not about targets, but about the decision-making process. It gives the Commission a scrutiny role – it does not replace a Member State’s final decision. The proposals also update existing legislation in line with technological developments to make it easier for authorities to phase-out the noisiest planes.

Decisions on cutting noise levels have to balance protection for citizens living close to airports against the needs of those who wish to travel. Decisions must be taken in line with guidelines set at international level (by the UN body, the International Civil Aviation Organisation). Residents are entitled to be protected from excess noise from airports but it is necessary to take into account costs in terms of lost capacity and the impact on economic growth in a region.

Next steps

The Commission’s proposals must be approved by the European Parliament and Member State Governments by the „co-decision” procedure, before being adopted.

More information

MEMO/11/857

http://ec.europa.eu/transport/air/airports/doc/2011-airport-package-citizens-summary_en.pdf

http://ec.europa.eu/avservices/video/videoplayer.cfm?ref=I071007

http://ec.europa.eu/transport/air/studies/airports_en.htm

http://ec.europa.eu/transport/air/airports/slots_en.htm

Source: EC press release

New EU-US agreement on PNR improves data protection and fights crime and terrorism

Brussels, 17 November 2011 – Today, the European Union and the United States have initialled a new agreement on the transfer of air passengers’ data for flights from the EU to the US. If adopted by the European Parliament and EU Member States in the Council of Ministers, the new agreement on Passenger Name Records (PNR) will replace the current agreement from 2007, improving data protection whilst providing an efficient tool to fight serious transnational crime and terrorism.

The new PNR agreement brings more clarity and legal certainty to both citizens and air carriers. It ensures better information sharing by US authorities with law enforcement and judicial authorities from the EU, it sets clear limits on what purposes PNR data may be used for, and it contains a series of new and stronger data protection guarantees.

„Protection of personal data has been my priority since the beginning of the negotiations in December 2010, and I am satisfied with the result, since it represents a big improvement over the existing Agreement from 2007. The new agreement contains robust safeguards for European citizens’ privacy, without undermining the effectiveness of the agreement in terms of EU and US security,” said Cecilia Malmström, EU Commissioner for Home Affairs.

The agreement is a legally binding text with stronger rules on police and law enforcement cooperation. The US authorities (Department of Homeland Security, DHS) will be obliged to share PNR and analytical information obtained from this data with law enforcement and judicial authorities of the EU in order to prevent, detect, investigate, or prosecute serious transnational crime or terrorist offences. This will be of direct benefit for the EU.

The agreement also gives a detailed description of the purposes for which PNR data may be used by US authorities. These are notably: the prevention, detection, investigation and prosecution of terrorism and of transnational crimes punishable by 3 years of imprisonment or more. Minor crimes are thus excluded. PNR will be used to tackle serious crimes, such as drug trafficking, trafficking in human beings and terrorism.

The agreement sets out privacy-friendly rules on how and for how long PNR data may be stored. Data will be de-personalised 6 months after it is received by the US authorities. After 5 years the de-personalised data will be moved to a ‚dormant database’ with stricter requirements for access by US officials. The total duration of data storage is limited to 10 years for serious transnational crimes. Only for terrorism will the data be accessible for 15 years.

The agreement establishes the rule that PNR data must be sent from air carriers’ databases to the US authorities (through a ‚push’ system ). The DHS will thus not collect data directly from air carrier’s reservation systems (through ‚pull’) except in exceptional circumstances, such as where carriers are not able to send the data for technical reasons.

The agreement has comprehensive safeguards for passengers’ right to data protection . Passengers can obtain access to correct and delete their PNR data at the DHS. Passengers also have the right to administrative and judicial redress as provided under US law. Further, the DHS and air carriers will have to provide full information to passengers on the use of PNR and the ways to exercise their rights.

In addition, the agreement prohibits adverse decisions from being taken by the US authorities only on the basis of automated processing of data , a human being must always be involved, to address concerns about PNR data being used for illegal profiling. It also lays down very strict conditions for the use of sensitive data which might reveal, for example, the religion or sexual orientation of passengers.

Finally, the agreement includes detailed provisions on data security to prevent loss of data or breaches of privacy. All processing of PNR data will be logged for the purposes of oversight and auditing and there will be oversight of the DHS by independent bodies, including the US Congress.

Background

In 2007, the European Union signed an agreement with the United States on the transfer and processing of Passenger Name Record (PNR) data, based on a set of commitments by the DHS. The 2007 agreement became provisionally applicable.

On 5 May 2010, the European Parliament adopted a resolution where it requested a renegotiation of the agreement. On 2 December 2010, the Council authorised the Commission to negotiate a new agreement with the US for the transfer of PNR data and discussions started immediately.

The purpose of the new agreement is to ensure the availability of PNR data to DHS, in order for it to be used in the fight against serious transnational crime and terrorism. PNR data of all flights between the EU and the US will be transferred by the air carriers to the US DHS. As in the 2007 agreement, the new agreement allows for 19 „data elements” to be transferred, such as passengers’ names, travel itineraries and where they bought their tickets.

The new agreement takes into consideration and is consistent with the general criteria laid down in the Communication from the Commission on the Global Approach to the transfer of Passenger Name Record (PNR) data to third countries and the negotiating directives given by the Council ( IP/10/1150 and MEMO/10/431 ).

For more information

MEMO/11/797

Homepage of Cecilia Malmström, Commissioner for Home Affairs

http://ec.europa.eu/commission_2010-2014/malmstrom/welcome/default_en.htm

Homepage DG Home Affairs:

http://ec.europa.eu/dgs/home-affairs/index_en.htm

Source: European Commission – Press release

IFTTA: German Supreme Court clarifies scope of PTD insolvency protection

In judgement of Nov. 2, 2011 the German Supreme Court (BGH) held that insolvency protection pursuant to Art. 7 PTD also covers the repayment of the travel price if the organiser had cancelled the package trip before going bust. Neither Art. 7 PTD nor German law would require a causal connection between the insolvency of the organiser and the cancellation of the trip. Due to clear wording of Art. 7 PTD in this regard, the BGH saw no reason to file a reference for preliminary ruling to the ECJ.

Source: IFTTA (by: Michael Wukoschitz)

BGH press release 173/2011 of Nov. 2, 2011

EU Passenger Law Towards 2020 (conference, Leuven, 6 December 2011)

A significant part of European private law is travel law.
The Package Travel Directive, Regulations on passenger rights
and international conventions all belong to both the private
law and the travel law acquis communautaire. Travel law is
evolving fast. A critical mass of law is emerging that is vastly
important for EU citizens, the service industry it regulates
and for the development of European private law. We think
these are good reasons to create a forum for discussing issues
of contemporary travel law. This is the purpose of the Leuven
Travel & Transport Law Forum. The LTTL-Forum is designed
as a platform for exchange and debate on Belgian, European
and global law on travel, tourism, leisure and passenger transport.
It is affiliated to the Study Centre of Consumer Law of the
K.U.Leuven. The LTTL-Forum will run a website, form a community
of scholars and practitioners of travel law and organise
conferences and seminars. This conference on passenger
law is the first the forum organizes; a second conference on
package travel and travel distribution will follow in 2012.
It gives us great pleasure to invite you to this important event.

Evelyne Terryn, Jules Stuyck and Jens Karsten

Programme:

09:30 – 09:40 A high-level discussion on passenger law – A kick-start for the LTTL-Forum Evelyne Terryn, Professor, K.U.Leuven, Director of the LTTL-Forum
09:40 – 10:00 A mobile society is getting organised: Intermodality & User rights for all modes of transport Saïd El Khadraoui, MEP from Leuven, Member of the European Parliament’s Committee on Transport and Tourism
10:00 – 10:30 A European vision for passengers: protecting EU passengers’ rights in tomorrow’s transport Siim Kallas, Vice-President of the European Commission, EU Transport Commissioner
10:30 – 10:50 The Establishment and Implementation of Rights for People of Reduced Mobility Travelling by Air Artur Zasada, MEP, Member of the European Parliament’s Committee on Transport and Tourism
10:50 – 11:20 Coffee Break
11:20 – 11:35 Unfair commercial practices in travel Monique Goyens, Director General, BEUC
11:35 – 11:50 Passenger rights across transport modules Christopher Irwin, Vice-President, European Passengers Federation (EPF) (tbc)
11:50 – 12:30 Discussion
12:30 – 13:20 Lunch Break
13:20 – 13:40 EU air passenger law and international governance Pablo Mendes de Leon, University of Leiden, President of the European Air Law Association
13:40 – 14:00 Regulation 261/2004 – Denied-boarding, cancellation & delay Sebastian Dreyer, Air Berlin
14:00 – 14:20 Regulation 1107/2006 – Persons with reduced mobility in transport Stig Langvad, European Disability Forum
14:20 – 14:40 Fare transparency – Regulation 1008/2008/EC and the Consumer Rights Directive John Balfour, Clyde&Co
14:40 – 15:00 Booking transparency and the level playing field – The reform of the CRS-Regulation 80/2009/EC Christoph Klenner, ETTSA
15:00 – 15:20 Passenger law determinants for a new Package Travel Directive Stephan Keiler, University of Salzburg / IFTTA
15:20 – 15:40 Smooth intermodality Salvatore D’Acunto, Head of Unit, DG MOVE/A4 “Passenger Rights”
15:40 – 16:30 Panel stakeholder discussion on the future of European air passenger law – Chaired by Jens Karsten, K.U.Leuven Hans de Coninck (Expert toerisme- en reiswetgeving), Monique De Smedt (IATA), Athar Husain-Khan (AEA)(tbc), Nuria Rodriguez (BEUC), Mia Wouters (LVP Law)(tbc), Monique De Smedt (IATA), Athar Husain-Khan (AEA, Nuria Rodriguez (BEUC) and Mia Wouters (LVP Law)
16:30 – 16:45 Summary & Closing remarks Jules Stuyck, Professor, K.U.Leuven

Source: http://euvr.eu/euvr/Events_files/LTTL-Forum%206.12.2011.pdf

IFTTA: yet another reference for preliminary ruling challenging „Sturgeon” (Germany)

In a reference for a preliminary ruling from the Landgericht Köln lodged on 5 August 2011 the ECJ is asked the following question:

  • Is it compatible with the principle of the separation of powers in the European Union if, in order to remedy what would otherwise be unequal treatment, Regulation No 261/2004 is interpreted as meaning that a passenger who is affected by a mere delay of more than three hours is entitled to compensation under Article 7 of the Regulation, although the Regulation provides for this only in the case of denied boarding or cancellation of the booked flight but, in the event of delay, restricts the passenger’s claims to assistance under Article 9 of the Regulation and, if the delay is for more than five hours, also assistance under Article 8(1)(a) of the Regulation?

The reference follows similar motions by other courts to challenge the ECJ’s Sturgeon judgement.

Case C-413/11 – Germanwings GmbH v Amend

Source: IFTTA (by: Michael Wukoschitz)

Orzeczenie TS UE w sprawie rozporządzenia 261/2004 (Aurora Sousa Rodríguez i in. przeciwko Air France S.A.)

Case C‑83/10, 13 October 2011

1. ‘Cancellation’, as defined in Article 2(1) of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91, must be interpreted as meaning that, in a situation such as that at issue in the main proceedings, it does not refer only to the situation in which the aeroplane in question fails to take off at all, but also covers the case in which that aeroplane took off but, for whatever reason, was subsequently forced to return to the airport of departure where the passengers of the said aeroplane were transferred to other flights.

2. The meaning of ‘further compensation’, used in Article 12 of Regulation No 261/2004, must be interpreted to the effect that it allows the national court to award compensation, under the conditions provided for by the Convention for the unification of certain rules for international carriage by air or national law, for damage, including non-material damage, arising from breach of a contract of carriage by air. On the other hand, that meaning of ‘further compensation’ may not be the legal basis for the national court to order an air carrier to reimburse to passengers whose flight has been delayed or cancelled the expenses the latter have had to incur because of the failure of that carrier to fulfil its obligations to assist and provide care under Article 8 and Article 9 of Regulation No 261/2004.

IFTTA: Office of Fair Trading received super-complaint about travel money (UK)

On Sep. 21, 2011, the Office of Fair Trade (OFT) has received a super-complaint from Consumer Focus about the cost of obtaining foreign currency and overseas use of credit and debit cards. Consumer Focus identified three features which it has called on the OFT to investigate:

  • the charges applied by some banks and credit card providers for purchases of foreign currency within the UK are unfair and may restrict competition and consumer choice
  • the complex and unclear charges applied when using credit or debit cards abroad are confusing and may prevent consumers from making well informed choices
  • the use by some UK foreign currency retailers of phrases promising ‚0% commission’ and ‚competitive exchange rates’ may mislead consumers and prevent them from shopping around.

The OFT will now consider the issues raised in the super-complaint in order to establish whether or not any feature, or combination of features, in the relevant market is, or appears to be, significantly harming the interests of consumers. The OFT will shortly invite interested parties to provide any information which they consider may be useful to its assessment. For more information please see the super-complaint page.

The OFT has 90 days to consider a super-complaint and will publish its reasoned response on or before 20 December 2011.

Source: IFTTA (by Michael Wukoschitz)